Missed leads in comments
Hot 'price?' comments sit unanswered while your team is busy.
The Smart Inbox for Instagram & WhatsApp
Chatwise unifies Instagram DMs, automates comment-to-DM replies, assigns chats to the right agent, and categorizes customer conversations with AI. WhatsApp support is coming soon.
Get StartedMULTIPLE JOBS, ONE TOOL
Built for multiple jobs: getting more leads and managing every conversation
FOR GROWTH
Turn comments into conversations
Every 'price?', 'details', 'link', or 'catalogue' comment can trigger a DM automatically, so interested customers move into a private conversation before they lose interest.
Explore Comment to DM
FOR TEAMS
Give your team one inbox for DMs
No more shared logins or 'who replied to this?' moments. Multiple agents, clear ownership, AI categorization, and customer history - built around how Instagram businesses actually work.
Explore Shared InboxTHE PROBLEMS
Instagram DMs were not built for growing businesses
The native app works for one person replying manually. Once you add a team, campaigns, and real revenue, the workflow starts breaking.
Shared passwords
The whole team logs into one account. Risky, messy, and hard to track.
No chat ownership
Two agents reply to the same DM - or nobody replies at all.
Repeated questions
Price, stock, order status, and return questions keep coming all day.
No customer history
Every conversation starts from zero when context is scattered.
No reporting
It is hard to see what customers ask about most or where the team is stuck.
CORE FEATURES
Everything your Instagram sales and support team needs
Comment to DM
Trigger DMs from keywords on posts and reels. Send product links, catalogues, offers, or next steps automatically.
Shared Inbox
Bring Instagram DMs into one calm team inbox with ownership, search, filters, and customer context.
Multi-Agent Login
Give each agent their own access instead of sharing the main Instagram password.
Auto Chat Assignment
Route conversations to the right agent so customers do not wait for someone to pick up the chat.
AI Chat Categorization
Automatically tag every conversation by intent, so your team knows what needs action first. Purchase help, Order status, Returns, Stock check, Booking, Support
Mobile-first Workflow
Help support agents handle assigned chats, saved replies, and follow-ups from phone-friendly workflows.
HOW IT WORKS
Go from comment to customer conversation in minutes
Connect Instagram, invite your team, set simple rules, and let Chatwise organize the inbox.
CONNECT
Link your Instagram Professional account.
INVITE TEAM
Add agents without sharing your Instagram password.
SET RULES
Define keywords like price, link, details, catalogue, or book.
ORGANIZE WITH AI
Let AI categorize incoming chats based on what the customer is asking.
FOLLOW UP
Assign, reply, and close conversations from one shared workflow.
USE CASES
Tailored workflows for every customer message
A
"Is this available in size M? I want to buy."
AI detection: high intent
"Yes, Alex. We have 4 left in M. Here's your direct checkout link."
PURCHASE_HELP
Drive high-intent conversations
AI can recognize purchase questions and help your team prioritize the customer, send the right saved reply, or share the correct product link.
Purchase intent labels
Saved replies and routing
Organized customer handoff
BEFORE & AFTER
From messy DMs to a clean customer workflow
Before Chatwise
- Comments left unanswered for hours
- Whole team logs in with one password
- Two agents reply and confuse the customer
- Same questions answered manually all day
- No idea who owns which chat
- Customer context gets lost
After Chatwise
- Comments can trigger DMs automatically
- Each agent gets their own access
- Chats are assigned, owned, and tracked
- Saved replies help with repetitive questions
- AI categories show what customers need
- Full conversation history stays organized
Coming Soon
WhatsApp shared inbox is coming soon
The same shared inbox, AI categorization, and team workflows built for Instagram are coming to WhatsApp, so your team can manage more customer conversations from one place.
Join WhatsApp WaitlistWhatsApp platform charges may apply once support is live.
WhatsApp - Team Inbox
Hi! Is the order placed?
Yes - confirmation sent to your WhatsApp. Tracking link incoming.
ORDER_STATUSassigned
PRICING
Simple, transparent pricing as you grow
Start free, then upgrade as your conversations and team grow. Predictable conversation-based pricing.
FAQS
We've Got the Answers You're Looking For
Quick answers before you switch your Instagram workflow to Chatwise.
How will Chatwise help my business?
Chatwise helps you capture interested customers from Instagram comments, manage DMs in a shared inbox, assign conversations to agents, and categorize chats with AI.
Is Chatwise difficult to set up?
No. Chatwise is designed for businesses that want a simple Instagram workflow without coding or complicated CRM setup.
Do I need technical knowledge to use Chatwise?
No. Your team can use Chatwise through a simple inbox, saved replies, assignment, and categories.
What is Comment to DM?
Comment to DM lets you automatically send a private message to someone who comments on your Instagram post or reel. For example, a 'price?' comment can trigger a DM with the product link.
Can my team use Chatwise without sharing the Instagram password?
Yes. Chatwise is designed so agents can work from their own access instead of using one shared Instagram login.
What is AI chat categorization?
AI chat categorization labels conversations based on what the customer is asking, such as purchase help, order status, return/refund, or product availability.
Is WhatsApp available?
WhatsApp support is coming soon. You can join the waitlist for early access.
Is there a free plan?
Yes. Chatwise has a free Starter plan with up to 1,000 conversations per month.
Automate Your DMs. Grow Your Orders.
Instant replies, safer team access, and smarter routing - built for fast-moving Instagram-first businesses.
Book Demo