01
CUSTOMER MESSAGE
Incoming Instagram DM received
Automated Responses
Answer customer questions instantly with Auto Replies
Automatically respond to common Instagram DMs like pricing, delivery, availability, sizing, booking, and support questions - without manual effort.
Yes - we ship worldwide. Delivery takes 5-7 business days.
The Flow
From customer question to instant answer
Automatically answer repetitive questions and reduce manual replies for your team.
02
KEYWORD DETECTED
Shipping03
AUTO REPLY TRIGGERED
Instant reply generated automatically
04
PRODUCT INFO SHARED
Details sent05
TEAM NOTIFIED
Conversation visible in shared inbox
06
CUSTOMER HELPED
Customer helpedHow It Works
Set up once. Reply automatically forever.
Create automated replies for repetitive customer questions and keep your Instagram inbox responsive 24/7.
CONNECT INSTAGRAM
Connect your Instagram Professional account.
CREATE AUTO REPLIES
Set keywords, triggers, and response templates.
DETECT QUESTIONS
ChatWise identifies customer intent automatically.
SEND INSTANT RESPONSE
Customers receive replies instantly without waiting.
HANDOFF TO TEAM
If needed, conversations move to your team inbox.
Use Cases
Built for businesses answering repetitive DMs
Ecommerce stores
Answer price, stock, shipping, and order questions faster.
Beauty & skincare brands
Reply to routine product, ingredient, and routine questions instantly.
Coaches & consultants
Share booking, pricing, and program details without delay.
Restaurants & cafes
Answer timing, menu, location, and reservation questions automatically.
Appointment-based businesses
Send availability, booking steps, and service information quickly.
Instant Answers
Instant answers for repetitive questions
Automatically respond to FAQs like delivery, pricing, stock availability, business hours, and booking information.
- Faster response times
- 24/7 automated replies
- Reduce repetitive work
- Never miss a customer question
Customer DM
IGDo you ship internationally?
Yes - we ship worldwide. Delivery takes 5-7 business days.
IG
Aisha K.
AnsweredAsked about worldwide shipping.
Dev S.
Needs teamNeeds size recommendation.
Auto reply: SentCategory: ShippingHandoff: Support queue
Team Handoff
Keep conversations moving without manual effort
When automation is not enough, route conversations into your shared inbox so your team can continue the conversation seamlessly.
- Shared inbox visibility
- Team handoff
- AI categorization
- Organized conversations
Benefits
Why Auto Replies work
Faster customer response
Give customers useful answers the moment they ask.
Reduced manual workload
Stop typing the same replies across every Instagram conversation.
Better customer experience
Keep answers fast, consistent, and available outside business hours.
Scalable Instagram support
Handle more repetitive DMs without adding more support overhead.
Faqs
We've Got The Answers You're Looking For
Quick answers to your questions.
How do Auto Replies work?
Auto Replies use triggers, keywords, and customer intent to send the right response when common Instagram DM questions arrive.
Can I create custom reply triggers?
Yes. You can define custom keywords, conditions, and templates for pricing, delivery, availability, booking, and support flows.
Can replies include product links?
Yes. Auto Replies can include product links, catalogue links, checkout links, policy details, or next-step instructions.
Can conversations move to human agents?
Yes. When automation is not enough, the conversation can move into the shared inbox for your team to continue.
Does this work with Instagram comments?
Comment automation is handled by Comment to DM. Auto Replies focuses on answering repetitive Instagram DM questions.
Can AI detect customer intent?
Yes. AI can help identify what the customer is asking and trigger the best matching response or team handoff.
Start answering Instagram DMs automatically
Reduce repetitive work and respond to customers instantly with ChatWise Auto Replies.
Do you ship internationally?