01
DM received
Is this available?
Shared Inbox
Give your team one inbox for every Instagram DM
Bring every Instagram conversation into a shared workspace where your team can assign chats, reply faster, and never lose track of a customer.
IG
Aisha R.
OpenIs this available?
Dev S.
WaitingNeed delivery update.
Yes, it's available. I can share the product link here.
The Flow
From scattered DMs to one organized inbox
Every message lands in one place, so your team can assign, reply, and close conversations together.
02
Lands in inbox
New conversation added
03
Assigned to agent
MY
Assigned to Maya
04
Customer history
Past messages visible
05
Team replies
Yes, it's available.
06
Mark as closed
Resolved and trackedHow It Works
Manage Instagram DMs as a team
Bring structure, ownership, and speed to every customer conversation.
CONNECT INSTAGRAM
Link your Instagram Professional account and bring DMs into ChatWise.
SYNC CONVERSATIONS
Every incoming message appears in one shared inbox for your team.
ASSIGN OWNERS
Assign conversations to the right agent so everyone knows who is responsible.
REPLY WITH CONTEXT
View customer history, notes, tags, and previous messages before replying.
CLOSE THE LOOP
Track open, waiting, and resolved conversations from one place.
Use Cases
Built for teams handling Instagram conversations
Ecommerce support
Manage order questions, product inquiries, and delivery updates in one place.
Sales teams
Assign hot leads to the right person and follow up faster.
Agencies
Manage client Instagram conversations without sharing passwords.
Local businesses
Keep service inquiries, bookings, and customer replies organized.
Team Ownership
No more duplicate replies or missed messages
When every DM has a clear owner, your team avoids confusion. Agents know what to reply to, managers know what is pending, and customers get faster answers.
- Assign every conversation to the right teammate
- Avoid two agents replying to the same customer
- Track open, waiting, and resolved conversations
Customer
Can you confirm size and delivery?
IG
Neha S.
HistoryAsked for blue set price last week.
Internal note: prefers CODTag: Product inquiryStatus: Waiting for customer
Customer History
Give every reply the right context
Your team can see previous messages, notes, tags, and conversation status before responding, so customers do not have to repeat themselves.
- View past conversations in one timeline
- Add internal notes for teammates
- See tags, assignments, and status at a glance
- Continue conversations without starting from zero
Benefits
Why Shared Inbox works
Never miss a DM
All conversations land in one place instead of getting buried in Instagram.
Clear ownership
Assign chats so every customer has one responsible teammate.
Faster replies
Help your team respond with context, saved replies, and organized workflows.
Better visibility
See what is open, waiting, assigned, and resolved across the team.
Faqs
We've Got the Answers You're Looking For
Quick answers to your questions.
What is a shared inbox?
A shared inbox brings Instagram DMs into one team workspace where agents can assign, reply, and track conversations together.
Can multiple agents reply from one inbox?
Yes. Your team can work from the same inbox while using assignments and status labels to avoid duplicate replies.
Can I assign conversations to teammates?
Yes. Conversations can be assigned to the right teammate so everyone knows who owns the next reply.
Can I see customer history?
Yes. Agents can review previous messages, notes, tags, and conversation status before responding.
Does this replace Instagram DMs?
It gives your team a structured workspace for Instagram conversations while keeping the customer experience inside Instagram DMs.
Bring every Instagram DM into one shared inbox
Give your team one place to assign, reply, and close customer conversations.