01
Multi-Agent Access
Let your team reply without sharing your Instagram password
Give every agent their own secure login, control access, and keep your Instagram account protected while your team manages customer conversations.
MA
Maya
OnlineSales Agent
RA
Rahul
OnlineSupport Agent
PR
Priya
AdminManager
The Flow
From shared passwords to secure team access
Invite agents, control permissions, and manage Instagram conversations without exposing your account credentials.
02
Invite agent
maya@team.com
03
Assign role
Sales Agent
04
Set permissions
ViewReplyAssign
05
Track activity
MY
Maya replied 2m ago
06
Stay secure
No shared passwordHow It Works
Add your team without giving away your password
Set up secure access in minutes and give every teammate the right level of control.
CONNECT INSTAGRAM
Link your Instagram Professional account securely to ChatWise.
INVITE AGENTS
Add team members using their own email login.
SET ROLES
Control who can view, reply, assign, or manage conversations.
TRACK ACTIVITY
See who replied, assigned, updated, or closed each conversation.
SCALE SAFELY
Add more agents as your Instagram sales and support volume grows.
Use Cases
Built for teams that need secure Instagram access
Support teams
Let multiple agents answer customer questions without sharing one login.
Sales agents
Give sales reps access to conversations while keeping admin control.
Agencies
Manage client Instagram DMs without asking for account passwords.
Store operators
Add temporary or full-time team members during campaigns and sales.
Secure Access
Stop sharing passwords across your team
Shared Instagram passwords create security risks, confusion, and no accountability. Multi-Agent Access gives every teammate their own login while keeping your Instagram account protected.
- No shared Instagram credentials
- Individual logins for every agent
- Role-based access for safer control
- Easy access removal when someone leaves
Maya: view, reply, assignRahul: view, replyPriya: admin controls
MY
Maya replied
ReplySent product details 2m ago.
Rahul assigned conversation
AssignMoved lead to Sales queue.
PR
Priya marked as resolved
DoneCustomer completed purchase.
Team Visibility
Know exactly who did what
Every reply, assignment, and status update is connected to the agent who performed it, so managers get clear visibility into team activity.
- Track agent replies and assignments
- See who owns each conversation
- Review activity history
- Improve team performance with clear visibility
Benefits
Why Multi-Agent Access works
Safer access
Protect your Instagram account by avoiding shared passwords.
Clear accountability
Know which agent replied, assigned, or closed each conversation.
Easier scaling
Add more agents as message volume grows without changing your workflow.
Better control
Manage roles, permissions, and team access from one place.
Faqs
We've Got the Answers You're Looking For
Quick answers to your questions.
What is Multi-Agent Access?
Multi-Agent Access lets every teammate use their own ChatWise login to manage Instagram conversations without sharing your Instagram password.
Do agents need the Instagram password?
No. Agents sign in with their own account, while the connected Instagram account stays protected.
Can I remove an agent later?
Yes. You can remove team access when someone changes roles, leaves the team, or no longer needs inbox access.
Can I control what each agent can do?
Yes. Roles and permissions help you control who can view, reply, assign, or manage conversations.
Is this useful for agencies and teams?
Yes. It is built for support teams, sales teams, agencies, and operators who need safer access for multiple people.
Give your team secure access to Instagram conversations
Invite agents, protect your account, and manage customer replies without shared passwords.