01
Message received
Is this available in M?
AI Chat Categorization
Turn messy customer DMs into organized workflows
ChatWise uses AI to understand every conversation and label it by customer intent, so your team can prioritize faster and reply with the right context.
Customer DM
Hi, do you have this in size M?
IG
Aisha R.
StockSize M availability?
The Flow
From unorganized chats to clear customer intent
AI reads every conversation, applies the right category, and helps your team focus on what matters first.
02
AI reads intent
Customer wants stock info03
Category applied
Stock Check04
Priority detected
High intent05
Inbox organized
Filtered by category
06
Team replies
Agent sends the right answer
How It Works
Let AI organize every conversation for your team
Automatically classify DMs by intent so your team can respond faster, filter better, and avoid manual tagging.
RECEIVE MESSAGE
A customer sends a DM or starts a conversation from a comment.
AI READS INTENT
ChatWise understands what the customer is asking for.
APPLY CATEGORY
The chat is labeled as sales, order status, return, stock check, booking, or support.
PRIORITIZE WORK
Your team can filter and focus on the most important conversations first.
REPLY WITH CONTEXT
Agents respond faster because they already know what the customer needs.
Use Cases
Built for inboxes with mixed customer intent
Sales inquiries
Identify buyers asking for price, offers, product details, or checkout links.
Order updates
Separate delivery, tracking, and order-status questions from general chats.
Returns and refunds
Tag exchange, refund, and return-policy questions automatically.
Stock checks
Detect size, color, and availability questions so agents can reply quickly.
Smart Categories
Know what every customer needs before opening the chat
Instead of reading every message manually, your team can instantly see whether a conversation is about buying, delivery, returns, product availability, booking, or support.
- Automatically label conversations by intent
- Filter inbox by category
- Find high-priority chats faster
- Reduce manual sorting and tagging
01
Sales inquiry
TagSales inquiries, order updates, returns & refunds, stock checks, bookings, support.
02
Order status
TagSales inquiries, order updates, returns & refunds, stock checks, bookings, support.
03
Return / refund
TagSales inquiries, order updates, returns & refunds, stock checks, bookings, support.
High IntentNeeds ReplyOrder IssueWaiting Customer
Priority Inbox
Focus on conversations that need action first
AI categorization helps your team separate urgent buyer intent from general questions, so high-value conversations do not get buried.
- Surface high-intent purchase questions
- Separate support from sales conversations
- Help managers understand conversation volume
- Improve response speed during campaigns
Benefits
Why AI Chat Categorization works
Cleaner inbox
Turn a busy DM inbox into organized customer workflows.
Faster prioritization
Help agents know which conversations need attention first.
Less manual tagging
Reduce repetitive sorting work for your team.
Better reporting
Understand what customers ask about most across your Instagram DMs.
Faqs
We've Got the Answers You're Looking For
Quick answers to your questions.
What is AI Chat Categorization?
AI Chat Categorization automatically reads Instagram DM conversations and labels them by customer intent.
What categories can AI detect?
It can help detect sales inquiries, order updates, returns and refunds, stock checks, bookings, support requests, and other common intents.
Can I create custom categories?
Yes. You can use categories that match your inbox workflows, campaigns, and team routing needs.
Can my team filter conversations by category?
Yes. Category labels help agents and managers filter the inbox and focus on specific conversation types.
Does this work with Auto Chat Assignment?
Yes. Categorized conversations can support assignment rules so chats reach the right teammate faster.
Organize every customer conversation automatically
Let AI label your chats, prioritize buyer intent, and help your team reply with the right context.