01
Incoming DM
Customer sends a message from Instagram
For Automation
Automate Instagram DMs without missing a lead
Instantly send first replies, route conversations to the right teammate, and keep every customer conversation organized automatically.
Thanks for reaching out. I can help with price, delivery, and availability.
The Flow
From first DM to resolved conversation
Automatically reply, assign, and manage Instagram conversations without manual follow-up.
02
Auto Reply
Instant first reply sent automatically
03
AI Categorization
Sales inquiry04
Auto Assignment
MY
Routed to Maya
05
Shared Inbox
Entire team can track and respond
06
Resolved
ResolvedHow It Works
Five steps. Fully automated conversations.
Set up your Instagram DM workflow once and let ChatWise automate replies and team coordination.
CONNECT
Connect your Instagram Professional account.
CREATE RULES
Set auto-reply triggers and conversation conditions.
DEPLOY AI
Automatically categorize incoming conversations.
ASSIGN CHATS
Route chats to the right teammate instantly.
SCALE SUPPORT
Handle more conversations without growing support overhead.
Use Cases
Built for fast-moving Instagram businesses
Ecommerce
Reply to product, order, and delivery questions the moment they arrive.
Agencies
Manage client DMs with automation, assignment, and team visibility.
Coaches
Turn inbound questions into discovery calls and qualified conversations.
Creators
Handle audience replies, link requests, and brand inquiries faster.
Local businesses
Answer service, booking, and availability messages without delay.
Instant Replies
Reply instantly, even while offline
Automatically send the first response when someone messages your Instagram account.
- Instant first replies
- Reduce response delay
- Capture leads faster
- Always-on engagement
Incoming DM
IGHi, can you share price and delivery details?
Thanks for reaching out. I can help with price, delivery, and availability.
IG
Neha S.
SalesAsked for price and delivery.
Rahul M.
SupportNeeds order status help.
Owner: MayaTag: High intentStatus: Waiting for customer
Team Handoff
Never lose track of conversations
Use shared inboxes, assignments, and AI tagging to keep conversations organized across your team.
- Team ownership
- AI categorization
- Auto assignment
- Full conversation history
Benefits
Why Instagram DM Automation works
Faster replies
Send the first response instantly, even when your team is busy.
Better lead conversion
Capture buying intent before interested customers move on.
Organized team workflows
Keep every conversation assigned, tagged, and easy to track.
Scalable support
Handle higher DM volume without adding manual coordination.
Faqs
We've Got The Answers You're Looking For
Quick answers to your questions.
How does Instagram DM Automation work?
ChatWise can send an instant first reply, categorize the conversation, and route it into your team workflow so agents know what to handle next.
Can I customize auto replies?
Yes. You can create the first reply around your offer, support flow, product link, or next-step question.
Can chats be assigned automatically?
Yes. Conversations can be routed to the right teammate or queue based on rules, categories, intent, or ownership.
Does this work with multiple agents?
Yes. Instagram DM Automation is designed for teams using shared inbox workflows, assignments, and individual agent access.
Can AI categorize conversations?
Yes. AI can tag conversations by intent so your team can prioritize sales, support, order status, returns, and other common workflows.
Will this work with Instagram comments too?
Comment to DM automation is supported separately. This page focuses on automating Instagram DM workflows after a customer messages you.
Automate your Instagram conversations today
Start replying faster, assigning smarter, and converting more customers with ChatWise.
Hi, can you share price and delivery details?