01
WhatsApp message
Need help with my order
WhatsApp Inbox · Coming Soon
Bring WhatsApp conversations into your shared team inbox
Manage WhatsApp customer chats with the same shared inbox, team assignment, saved replies, and AI workflows your team already uses for Instagram.
WA
Aisha R.
OpenHi, is this available?
Rahul M.
WaitingNeed help with my order.
Customer
Hi, is this available?
Agent reply
Yes, it is available. Here's the product link.
The Flow
From WhatsApp messages to one organized inbox
Soon, your team will be able to manage WhatsApp conversations with the same structure, speed, and visibility as Instagram DMs.
02
Shared inbox
Conversation synced
03
Assign teammate
RH
Assigned to Rahul
04
Use saved reply
Shipping update sent
05
Track status
Waiting customer06
Close conversation
ResolvedHow It Works
Manage WhatsApp chats as a team
Connect WhatsApp, sync chats, assign teammates, and reply faster from one shared workspace.
CONNECT WHATSAPP
Connect your WhatsApp Business account when access becomes available.
SYNC CHATS
Bring customer conversations into your shared ChatWise inbox.
ASSIGN TEAMMATES
Route chats to the right person using assignment rules or manual ownership.
REPLY FASTER
Use saved replies, product links, snippets, and AI drafts to respond quickly.
TRACK CONVERSATIONS
Keep every WhatsApp customer interaction organized from open to resolved.
Use Cases
Built for businesses that sell and support on WhatsApp
WhatsApp sales
Reply to product inquiries, pricing questions, and purchase intent from one team inbox.
Order support
Handle tracking, delivery, returns, and refund questions with clear ownership.
Appointment booking
Manage booking requests and follow-ups without losing customer context.
Customer service
Support customers faster with saved replies, assignments, and shared visibility.
Coming Soon
WhatsApp support is on the way
WhatsApp Inbox is being built to help teams manage customer conversations across channels without switching tools or sharing accounts.
- Shared team inbox for WhatsApp Business chats
- Assignment and ownership for every conversation
- Saved replies and product links inside WhatsApp conversations
- AI-assisted categorization and routing in future workflows
Status: Coming SoonEarly access: Join WaitlistChannels: Instagram + WhatsApp
IG
Instagram
OpenProduct question assigned to Maya.
WA
WhatsApp
SoonOrder support conversation waiting.
Unified Inbox
Manage Instagram and WhatsApp in one workflow
Your customers message you wherever it is convenient. ChatWise helps your team respond from one organized workspace instead of switching between different apps.
- Keep customer conversations organized across channels
- Assign chats to the right teammates
- Use the same saved replies and product links
- Track open, waiting, and resolved conversations
Benefits
Why WhatsApp Inbox will help your team
One team workspace
Bring WhatsApp conversations into the same workflow your team already uses.
Faster replies
Use saved replies and product links to answer common WhatsApp questions quickly.
Clear ownership
Assign every conversation so customers do not get missed or duplicated replies.
Better customer context
Keep conversation history, status, and team notes organized in one place.
Faqs
We've Got the Answers You're Looking For
Quick answers to your questions.
Is WhatsApp Inbox available now?
WhatsApp Inbox is coming soon. You can join the waitlist to hear when early access opens.
Will it work with WhatsApp Business?
It is being built for WhatsApp Business conversations so teams can manage customer chats from ChatWise.
Can my team reply from the shared inbox?
That is the goal: bring WhatsApp chats into a shared team inbox with assignments, status, and reply workflows.
Will saved replies work for WhatsApp?
Saved replies and product links are planned as part of the WhatsApp team inbox workflow.
Can I join the waitlist?
Yes. Join the waitlist and the ChatWise team will share updates as WhatsApp Inbox becomes available.
Get early access to WhatsApp Inbox
Join the waitlist and be the first to manage WhatsApp conversations from your ChatWise shared inbox.